Privacy notice

Last updated: 20/10/2026

This explains how Answrly looks after your personal information when you use this website and try our demo.

1. Who we are

Answrly ("Answrly", "we", "us"). We decide how and why your information is used. Contact us at hello@answrly.co.uk.

2. What we collect

Your mobile number, so we can run the demo and text you.
Your email address and trade, only if you join the launch list.
What you tick and when, so we have a record of your choices.
What you say on the demo call. It's processed live so the receptionist can talk to you, and the details you give (such as name, postcode and the problem) are used to make your demo text. We don't record the call.
Basic technical data your browser sends, like your IP address and device type.

We don't ask for payment details for the demo. Please don't give us sensitive information on the call.

2a. Why we use it, and our legal basis

To run the demo and send your demo text: your consent (the first tick box).
To tell you when Answrly launches: your consent (the second tick box). You can withdraw it at any time.
To keep the site secure and stop abuse, such as spam calls: our legitimate interests.
To keep a record of your consent: our legitimate interest in showing we asked properly.

3. Who we share it with

We use trusted companies to run the service, acting on our instructions: Retell AI for the call, Twilio for texts, Supabase & Vercel for hosting. We don't sell your information or share it for other companies' marketing. We may share it if the law requires.

4. Sending information abroad

Some of these companies are based outside the UK, including in the United States. Where that happens we use safeguards recognised by UK law to protect your information.

5. How long we keep it

Demo number and demo call details: 30 days after your demo, unless you join the launch list.
Launch list details: until you unsubscribe or 12 months after launch, whichever is sooner.

6. Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or stop how we use it, or move it to someone else. You can withdraw consent at any time. Email hello@answrly.co.uk and we'll reply within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put it right first.

7. Marketing messages

We only email or text you about Answrly's launch if you ticked the box. Every message will tell you how to unsubscribe. The demo text isn't marketing.

8. Cookies and fonts

This page doesn't set cookies or use tracking. It loads fonts from Google Fonts, which means your IP address is sent to Google when the page loads. If we add analytics or advertising tools later, we'll ask for your permission first and update this notice.

9. Children

Answrly is for businesses and isn't aimed at anyone under 18. Please don't use the demo if you're under 18.

10. Changes

If we change this notice we'll update the date above and, if the change matters, tell you.

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Terms and conditions

Last updated: 20/10/2026

These terms are between you and Answrly ("Answrly", "we", "us"). By using this website or the demo, you agree to them. If you don't agree, please don't use them.

Part 1: The website and the demo

1. The demo

The demo is free, for you to try Answrly. You must be 18 or over and use it for genuine evaluation. Only enter your own mobile number, or one you have permission to use. Don't use the demo to spam, harass or abuse anyone, don't use automated tools to call it, and don't give it unlawful or abusive content. We can limit or block access if we think it's being misused.

2. It's AI, and it can get things wrong

The demo uses artificial intelligence. It can mishear or make mistakes, and the example texts are only illustrations. Don't rely on it. It doesn't give plumbing, safety, legal or any other advice, and it doesn't quote prices.

3. Not for emergencies

Never use the demo in an emergency. If you smell gas, suspect carbon monoxide, see fire or are in danger, call 999 or your gas emergency service immediately.

4. Your information

Our privacy notice explains how we use your information. Please don't give payment details, passwords or sensitive personal information on the demo call.

5. Availability

The demo is provided "as is". We may change, pause or stop it at any time. We can't promise it will always work, or that texts will arrive, as that depends on networks we don't control.

6. Our rights

The Answrly name, brand, website and software belong to us or our licensors. You may not copy them or try to reverse-engineer them. If you give us feedback, we can use it freely without paying you.

7. Our responsibility to you

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud. Otherwise, because the demo is free, we aren't responsible for any loss from using it, including lost profit, jobs, business or data.

Part 2: The Answrly service

This part applies when you subscribe to the paid service. Finalise it before launch.

8. What we provide

Answrly answers calls forwarded to your Answrly number, has a conversation with the caller, collects job details and sends you a summary by text or email. We are not your agent. We don't quote, accept or book work, give advice or diagnose problems, and we don't promise arrival times on your behalf.

9. Price and trial

The plan costs £49 a month and includes 300 call minutes. Extra minutes cost [price]. You get a 14-day free trial and enter your card details when you sign up. Unless you cancel before the trial ends, we'll start charging monthly through our payment provider. You can cancel any time from your account. We'll give you 30 days notice of price changes.

10. Your responsibilities

Set up call forwarding correctly, and give us accurate business details.
Check your notifications and follow up on jobs yourself.
Not use Answrly for anything unlawful or misleading.

11. Emergencies

Answrly is not an emergency service. It's built to spot urgent situations, but we can't guarantee it will in every case. You remain responsible for urgent jobs.

12. No guarantee of every call or job

"Never Miss A Job" describes what we aim for. It isn't a promise. Calls or details can be missed, delayed or recorded wrongly because of network or provider outages, caller behaviour or AI errors. Please check job summaries yourself.

13. Our responsibility to you

Nothing here limits liability that can't be limited by law. Otherwise, we aren't responsible for lost jobs, revenue, profit, contracts or reputation, or for indirect losses. Our total responsibility for all claims is limited to the fees you paid in the previous [12] months.

14. Ending the service

You can stop at any time. We can suspend or end your account if you don't pay or you break these terms, or on 30 days notice. We'll delete your account information within a 1 week period, unless the law requires us to keep it.

15. Business use

The service is for businesses. If you are a consumer, nothing here affects your legal rights.

General

16. Changes and the law

We may update these terms. The version on this page applies. These terms are governed by the law of Northern Ireland], and its courts can settle any dispute. Contact us at hello@answrly.co.uk.

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